FREQUENTLY ASKED QUESTIONS

Need any help with your order? Got a question that you need answered immediately? Just click on a section below to find the answer! If your question isn't answered, please don't hesitate to reach out. We're ready to help.

General Questions

Yes! Focus, Unwind, and Protein Iced Coffee are all complimentary and contribute to a healthy, balanced, best version of you.

You'll be happy to hear we don't! Genius Coffee's passion is health and well-being, which we believe doesn't need to come at the cost of nasty additives in your products. Which is the reason we only use all-natural ingredients.

We are very proud to say that all of our products are manufactured in the UK, using premium Arabica coffee beans from Brazil and blending them in a UK ISO9001 certified manufacturing facility with our Genius formulas.

We are very happy to say that Focus and Unwind are both vegan.

Genius Protein Coffee is vegetarian and not vegan, due to the whey protein.

We do! Please contact us at support@geniuscoffeeco.com if you love our Genius Coffee and want to become part of the Genius family!

Payment

We accept all of the main credit cards. Visa, Mastercard and Amex. We also accept PayPal, and you can also via Apple Pay and Shop Pay.

Please reach out to our customer care team at support@geniuscoffeeco.com for any order inquiries.

Yes! We use an encryption service to process your payment. Your credit card information is hidden from us and we do not store your credit card information. We use Shopify Payments secure encryption service to process all payments.

Shipping

We currently ship to the UK, Europe, USA, Australia, and the UAE.

We aim to ship all orders within 1 working day. Shipping times are based on expected timescales based on standard shipping services.

United Kingdom

Standard shipping - 2-3 working days

Europe

Standard shipping: 6-8 working days

America, Australia, and United Arab Emirates

Standard shipping: 6-8 working days

Please note: As a result of Covid-19, we have seen increased shipping times due to delays at customs, in some instances, it has taken up to 3 weeks to deliver an international parcel, we kindly ask for your patience during this time.

Returns

We are very confident you will love our products, which is why we offer a quick, no-hassle refund, within 30 days of purchase. Just send us an email at support@geniuscoffeeco.com and one of our team will be happy to help you!

You can also find our full returns policy here: https://www.geniuscoffeeco.com/policies/refund-policy

Please reach out to our customer care team at support@geniuscoffeeco.com for any returns and exchange questions.